Welcome to Zofogoods (“we,” “us,” or “our”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://zofogoods.com (the “Site”). By accessing or using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information from and about users of our Site, including:
a) Information You Provide Directly
When you place an order, register for an account, subscribe to our newsletter, fill out a contact form, or otherwise interact with us, you may provide:
- Full name
- Email address
- Billing address
- Shipping address
- Payment information (e.g. credit card data or payment token)
- Telephone number
- Any other information you choose to submit (e.g. preferences, notes)
b) Automatically Collected Information
When you visit the Site, we automatically collect certain information about your device and how you interact with the Site:
- IP address
- Browser type and version
- Time zone
- Operating system
- Referring and exit pages
- Pages or products you viewed
- Date/time stamps
- Device identifiers, mobile network information
- Cookies, log files, web beacons, and similar tracking technologies
c) From Third-Party Sources
We may receive information about you from third parties, such as:
- Analytics providers (e.g. Google Analytics)
- Advertising networks
- Payment processors
- Public databases or social networks
2. How We Use Your Information
We use the information we collect to operate, maintain, and provide to you the features and functionality of the Site, including for these purposes:
- To process and fulfill your orders, including sending confirmations, invoices, and shipping notifications
- To manage your account and provide customer support
- To communicate with you (e.g. promotional messages, updates, newsletters)
- To detect, prevent, and address fraud, security issues, and other misuse
- To personalize your experience (e.g. product recommendations)
- To analyze usage and improve our Site, services, and marketing
- To comply with legal obligations and enforce our policies
We may also use aggregated or de-identified information (information that does not directly identify you) for purposes such as analytics, marketing, and research.
3. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We engage third-party companies (e.g. payment processors, shipping carriers, fulfillment centers, marketing platforms, analytics services) to perform functions on our behalf. They may have access to your data to carry out their duties but are contractually obligated not to use it for other purposes.
- Compliance with Laws: We may disclose your information if required by law or legal process (e.g. court order, subpoena), or to protect our rights, property, or safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
- Marketing or Advertising: With your consent (where required), we may share certain data with advertising partners or networks to serve targeted ads to you.
We do not sell your personal information to unaffiliated third parties, unless you have given explicit consent or unless otherwise stated.
4. Cookies, Tracking & Advertising
We use cookies and similar tracking technologies (e.g. web beacons, pixel tags) to track activity on our Site and hold certain information. These technologies help us:
- Recognize you when you return to the Site
- Maintain your session and preferences
- Provide advertising, remarketing, or promotional content tailored to your interests
- Analyze and improve our Site performance
You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Site may not function properly.
We may also partner with third-party advertising networks that use these technologies to display advertisements on other websites based on your browsing activity on our Site (remarketing). If you prefer not to receive targeted advertising, you can opt out through the applicable opt-out links provided by those networks.
5. Data Retention & Deletion
- We will retain your personal information for as long as needed to provide services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
- If you request deletion of your personal data, we will remove it from active systems, unless retention is required by law or for legitimate business purposes.
- Some anonymized or aggregated data may be retained indefinitely.
6. Security
We implement commercially reasonable security measures designed to protect your personal information from unauthorized access, use, or disclosure. These may include encryption, secure server protocols (HTTPS/TLS), access controls, audits, and regular security reviews.
However, no method of transmission over the internet or storage solution is completely secure. We cannot guarantee the absolute security of your information.
7. Your Rights & Choices
Depending on your location, you may have certain legal rights regarding your personal information. These may include:
- The right to access, correct, update, or delete your personal data
- The right to object to or restrict processing
- The right to withdraw consent (where processing is based on consent)
- The right to receive a copy of your data in a portable format
- The right to lodge a complaint with a supervisory authority
If you are a resident of certain jurisdictions (e.g. the European Union, California), additional rights may apply under laws like GDPR or CCPA. We will comply with applicable legal requirements when processing such requests.
To exercise your rights, please contact us using the contact information below. We may ask for verification of your identity.
8. Children’s Privacy
Our Site is not intended for use by children under the age of 13 (or higher age if required by law in some regions). We do not knowingly collect personally identifiable information from children under that age. If you become aware that a child has provided us with personal data, please contact us, and we will delete such data from our records.
9. International Transfers
Because we operate online, your information may be transferred to, stored, and processed in countries other than your own (including the U.S.). Those countries may have data protection laws that differ from those where you live.
By using the Site, you consent to the transfer of your information to these jurisdictions where we and our service providers operate, and you acknowledge that it may be processed in those jurisdictions under their laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. When we do, we will post the new version on this page and update the “Last Updated” date above. Where required by law, we may notify you by email or through a notice on the Site before changes become effective.
You are encouraged to review this policy periodically for any updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: Social@zofo.com
- Mailing Address: Horizon Industrial Park, Sungai Pelungut, Sagulung, Kota Batam, Kepulauan Riau 29472, Indonesia
- Website: https://zofogoods.com
